Master Terms & Conditions

MALIBA MAKASI TOURISM OÜ

Version: 01 May 2026

These Terms & Conditions apply to travel-related services provided by Maliba Makasi Tourism OÜ, an Estonian-registered tour operating company, whether operating under its own corporate name or through one of its trading brands.

Company Details

Maliba Makasi Tourism OÜ
Registry Code: 14710366
VAT Number: EE102153758
Registered Office: Pärnu mnt 10, 10148 Tallinn, Estonia

Maliba Makasi Tourism OÜ trades, among others, under the following brands:

• Inspiration Africa
• Inspiration Kilimanjaro
• 360° Gondwana
• eXplorAction Travel
• Terra Africa Trails

References in these Terms to “Maliba Makasi Tourism OÜ,” “the Company,” “we,” “us” or “our” refer to the legal contracting entity, regardless of the trading brand appearing on the itinerary, proposal, website, invoice or correspondence.

The individual brands are commercial and operational identities and are not separate legal entities.

Maliba Makasi Tourism OÜ is registered in Estonia to conduct tour operating activities and operates in accordance with applicable Estonian tourism and consumer legislation.

The Company maintains the statutory insolvency protection/security required for its activities. At the date of publication of these Terms, the declared guarantee amounts to EUR 100,000 and is provided through Salva Insurance Company.

The relevant Estonian supervisory authority is the Consumer Protection and Technical Regulatory Authority – TTJA.

PART 1 – SCOPE OF OUR SERVICES

1.1 Package Travel

The majority of our business consists of individually designed travel arrangements combining several travel services into a single itinerary.

Where an arrangement qualifies as a package travel contract under applicable Estonian law, Maliba Makasi Tourism OÜ acts as the tour organiser and accepts the responsibilities imposed upon an organiser by mandatory law.

We believe strongly in a simple operational principle:

We take responsibility for what we do, what we arrange as part of our package, and what falls within our reasonable control.

Where we make a mistake, we will acknowledge it and work to correct it.

Nothing in these Terms is intended to exclude or restrict rights or responsibilities which cannot legally be excluded.

1.2 Stand-Alone and De-Packaged Travel Services

We occasionally arrange or facilitate individual travel services separately from a package, including:

• accommodation;
• rental vehicles;
• transfers;
• isolated activities;
• travel insurance;
• airline ticketing assistance;
• resell of tour operating packages;
• and other stand-alone travel services.

Where a service is genuinely purchased independently from a package, the contractual conditions applicable to that individual service and its Supplier may apply.

The legal classification of an arrangement is determined by applicable law and by the way in which the services are actually offered, contracted and paid for, rather than merely by the terminology used in our documents.

1.3 MICE, Corporate and Business Travel

Meetings, incentives, conferences, events and other corporate travel arrangements may be governed by a specific General Business Travel Agreement, MICE Agreement or other negotiated commercial contract entered into between Maliba Makasi Tourism OÜ and the corporate or professional client.

Where such an agreement qualifies for the business-travel exclusion provided by applicable Estonian and European legislation, the consumer package-travel provisions will not apply to the extent permitted by law.

The specific signed commercial agreement takes precedence over these general Terms where the two differ.

PART 2 – FORMATION AND MANAGEMENT OF THE TRAVEL CONTRACT

2.1 Proposals and Quotations

Our travel arrangements are predominantly tailor-made.

A proposal, itinerary or quotation therefore represents the services, prices and conditions available based on the information available when it is prepared.

Unless specifically stated otherwise, a quotation is not a guarantee of availability until the relevant services have been secured. Most of our quotations are however associated with a temporary tentative reservation that will automatically ellapse after a reasonnable time for the client to take a decision.

2.2 Confirmation

A travel arrangement may be confirmed by:

• written acceptance by email or another durable written form;
• signature of a travel contract;
• payment of the requested deposit or full amount;
• or another clear written acceptance of the proposal.

Going forward, Maliba Makasi Tourism OÜ may require clients to sign a specific travel contract incorporating these Terms & Conditions.

Payment of an invoice relating clearly to a travel proposal will also constitute acceptance of the services and contractual conditions to which that invoice refers.

2.3 Contractual Documentation and Order of Priority

The contractual relationship may consist of:

• the signed Booking or Travel Contract;
• specifically agreed Special Conditions;
• the confirmed itinerary and quotation;
• these Master Terms & Conditions;
• applicable Supplier conditions for individual services.

Where specially negotiated conditions differ from these Terms, the specifically agreed written conditions will prevail, subject always to mandatory law.

The version of these Terms applicable to a booking is the version supplied to or accepted by the Client when the travel contract is confirmed. Previous versions may remain archived on our websites for reference.

2.4 Changes Before Travel

Tailor-made itineraries often evolve between the initial proposal and final departure.

Changes requested by the Client will be considered confirmed once they have been accepted in writing and any resulting price adjustment has been agreed.

Changes may affect availability, rates, cancellation conditions and deposits.

PART 3 – RESERVATIONS, DEPOSITS AND PAYMENTS

3.1 Deposit

Unless specifically stated otherwise, a deposit of 30% of the total confirmed travel price is payable upon confirmation.

Certain services may require larger or earlier deposits because of Supplier requirements, including:

• exclusive-use properties;
• private charters;
• villas;
• yachts;
• major events;
• high-season bookings;
• specialist expeditions;
• limited-capacity services;
• or other highly committed inventory.

Any materially stricter deposit or cancellation condition will be communicated to the Client before confirmation and may be specifically acknowledged in the travel contract.

3.2 Balance

Unless otherwise specified, the full balance is payable 45 days before commencement of the trip.

For bookings confirmed within 45 days of departure, full payment is normally due immediately upon confirmation.

Services are not considered fully secured until required payments have been received.

3.3 Additional Services

Services requested after confirmation or during travel are payable according to the conditions communicated at that time.

We may require immediate payment by bank transfer, payment card or another agreed payment method before confirming such additional services.

PART 4 – PRICES, CURRENCIES AND PAYMENT METHODS

4.1 Our Pricing Philosophy

Travel prices are calculated in good faith based upon confirmed or reasonably anticipated Supplier rates, taxes, government charges and foreign exchange rates. Travel is our business, and small cost variations inevitably occur.

Our normal philosophy is not to inconvenience Clients over insignificant changes. Small variations forming part of normal commercial risk are generally absorbed by us.

We reserve price-adjustment mechanisms for circumstances in which external changes become material.

4.2 Price Changes After Confirmation

After conclusion of a package travel contract, a price increase will only be applied where permitted by applicable law and where caused by factors such as:

• changes in passenger transport costs resulting from fuel or other energy prices;
• changes in taxes or fees imposed by third parties, including tourism levies, park fees, airport charges or similar governmental charges;
• or material changes in exchange rates relevant to the package.

Where applicable law provides the Client with a corresponding right to a price reduction following a decrease in these costs, that right will equally apply.

Any permitted increase will be calculated transparently and communicated within the legally required period.

Where a proposed increase exceeds the threshold at which applicable law gives the traveller additional cancellation or modification rights, those rights will be respected.

4.3 Foreign Exchange

A significant portion of our procurement is undertaken in currencies different from the currency in which the Client may be invoiced.

We assume ordinary foreign-exchange management risk associated with our own operational decisions, including forward purchases or forward cover undertaken by us.

Where a price-adjustment clause is legally applicable because of a material change in a relevant exchange rate, the exchange rate used in preparing the quotation will be identified or capable of being established.

We do not seek to reopen confirmed travel prices for insignificant currency movements.

4.4 Fuel and Transport Costs

Material increases in fuel or energy costs may affect private charters, air transfers, helicopters, boat charters and exceptionally long-distance road transportation.

Any adjustment will only be made where permitted by applicable law and will be supported by a reasonable calculation of the changed underlying cost.

4.5 Bank Transfers

Payment by bank transfer is accepted in currencies agreed on the applicable invoice.

Our principal operating currencies may include:

• EUR;
• USD;
• ZAR;
• GBP;
• and other currencies specifically agreed.

Payments must reach us net of all sending and intermediary bank charges.

4.6 Payment Cards and Payment-Cost Reduction

Processing a payment by credit or charge card creates a real merchant cost which, particularly on premium, corporate and non-European cards, can represent a significant percentage of the transaction.

Our standard selling price may therefore include a reasonable provision for payment-processing costs.

Where the Client elects to pay by bank transfer net of all bank charges, and this materially reduces our cost of receiving payment, Maliba Makasi Tourism OÜ may offer a corresponding bank-transfer reduction or rebate.

We will not impose a payment-card surcharge where such a surcharge is prohibited by applicable law.

Where additional payment charges are legally permitted for a particular card or payment instrument, they will be disclosed before payment and will not exceed the costs permitted by applicable law.

Clients choosing a credit card primarily to obtain loyalty benefits or travel-insurance protection should understand that such benefits are financed through the economics of the payment-card system and are not necessarily free of underlying cost.

4.7 Insurance Provided Through Credit Cards

Some payment cards include travel-related insurance. The scope and quality of these policies vary considerably.

It is entirely the Client's responsibility to verify:

• who is insured;
• what travel expenditure must be paid with the card;
• medical limits;
• emergency assistance;
• evacuation and repatriation;
• cancellation cover;
• curtailment cover;
• airline disruption cover;
• exclusions;
• excesses;
• age limitations;
• maximum trip duration;
• and geographical exclusions.

Maliba Makasi Tourism OÜ cannot determine whether a Client's credit-card insurance is adequate unless specifically engaged to review such cover.

For regular travellers, a comprehensive annual travel insurance policy is often worth considering because it may provide broader year-round assistance independently of the payment method used for an individual journey.

PART 5 – ACCOMMODATION AND GROUND SERVICES

5.1 Accommodation

Unless specified otherwise, accommodation prices are based on two persons sharing a double or twin room. Single occupancy normally attracts a supplement.

Triple rooms, family units, interconnecting rooms and other configurations are subject to availability and individual property policies.

5.2 Accommodation Substitution

We place considerable importance on the character and positioning of the properties selected.

If a confirmed property becomes unavailable or can no longer reasonably provide the agreed service, we will communicate openly with the Client and involve the Client, wherever circumstances reasonably allow, in selecting the alternative.

Our objective will be to provide an alternative of comparable:

• quality;
• character;
• location;
• overall experience;
• and purpose within the itinerary.

A technical star rating alone does not necessarily represent equivalence.

Where mandatory law gives the Client specific rights because a proposed change is significant, those rights remain unaffected.

5.3 Ground Transportation

Transportation may include:

• sedans;
• SUVs;
• 4x4 safari vehicles;
• minibuses;
• microvans;
• coaches;
• boats;
• trains;
• specialist vehicles;
• and other locally appropriate forms of transport.

Vehicle selection depends upon destination conditions, group size, availability, terrain and the requirements of the itinerary.

We normally use professional independent transportation Suppliers and take reasonable care in selecting them.

Where transportation forms part of our package, our responsibilities as package organiser remain governed by applicable law notwithstanding that the physical service is performed by an independent Supplier.

PART 6 – AIR TRAVEL

6.1 International and Scheduled IATA Air Travel – Deliberately Separate From Our Packages

Maliba Makasi Tourism OÜ has made a deliberate commercial decision not to incorporate international and conventional scheduled IATA airline tickets into its travel packages unless a particular contract expressly states otherwise.

Airlines operate under their own contracts of carriage and are responsible for:

• operating their flights;
• schedules;
• cancellations;
• delays;
• denied boarding;
• baggage handling;
• aircraft substitutions;
• schedule changes;
• seat assignment changes;
• ticket refunds;
• and other obligations arising from their contract of carriage and applicable passenger-rights legislation.

We will gladly assist Clients in identifying the most appropriate air-travel solution to connect with an itinerary. Our assistance may include professional advice regarding:

• routing;
• schedules;
• airlines;
• cabin classes;
• connection times;
• through-ticketing;
• single versus separate contracts of carriage;
• baggage considerations;
• and general fare options.

This is a flight sourcing, advisory and decision-support service.

6.2 Procurement of Scheduled Airline Tickets

The actual procurement and ticketing of scheduled/IATA flights will normally take place through a separate direct contract between the Client and a third party.

The Client may:

• book directly with the airline online, with or without our assistance;
• book through an IATA-accredited travel agent selected by the Client; or
• book through an IATA-accredited travel agency recommended by Maliba Makasi Tourism OÜ.

Unless expressly agreed otherwise, the airline ticket:

• is contracted separately;
• is paid separately;
• is subject to the airline or ticketing agency's own conditions;
• does not form part of the Maliba Makasi Tourism OÜ package price;
• and is not issued by Maliba Makasi Tourism OÜ.

Where mandatory legislation nevertheless classifies a particular arrangement as a package or linked travel arrangement because of the manner in which services have actually been facilitated, the applicable mandatory legal provisions will prevail.

6.3 Air Ticketing Advisory Fee

Sourcing complex international flight solutions requires professional time and expertise.

Maliba Makasi Tourism OÜ may therefore charge a separate air-travel consulting or facilitation fee, normally between EUR 30 and EUR 100 per person, depending upon complexity.

The applicable fee will be disclosed in advance.

6.4 Airline Disruption

When an airline alters or fails to provide separately contracted scheduled transportation, we will make reasonable efforts to assist our Client operationally, including helping assess alternatives and the effect upon the land itinerary.

Such assistance does not transform the separately contracted airline service into a service provided by Maliba Makasi Tourism OÜ.

Any additional land costs, missed services, replacement transportation, accommodation or other financial losses resulting from disruption of separately contracted flights remain subject to:

• the Client's rights against the airline;
• the airline's applicable passenger-rights obligations;
• the Client's insurance cover;
• and any mandatory legal rights.
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We strongly recommend insurance providing meaningful protection against airline delays, cancellations and resulting travel disruption.

6.5 Bush Flights, Private Charters and Helicopters Included in Our Itineraries

The position is different for flights forming part of a package arranged by us.

These may include:

• safari air transfers;
• seat-in charter services;
• private light-aircraft charters;
• helicopters;
• sightseeing flights;
• and other specialist aviation included in the confirmed itinerary.

Where these services form part of our package, Maliba Makasi Tourism OÜ accepts its responsibilities as package organiser.

We use appropriately authorised aviation Suppliers.

If such a service fails, we will make reasonable efforts to provide a safe, practical and comparable alternative.

Where an appropriate alternative has been offered and the Client chooses a substantially different or upgraded solution purely as a matter of preference, the additional cost of that elective alternative may be for the Client's account, subject to applicable mandatory law.

PART 7 – CLIENT RESPONSIBILITIES, PASSPORTS AND GOVERNMENT FORMALITIES

7.1 General Responsibility

International travel increasingly involves administrative requirements imposed by governments, immigration authorities, customs authorities, health authorities and transport providers.

We will provide reasonable guidance and assistance. However, the traveller remains ultimately responsible for complying with requirements applying personally to them.

7.2 Entry and Travel Formalities

These may include:

• passport validity requirements (generally 6 months after travel dates);
• blank passport pages (minimum 2 per country visited);
• visas;
• eVisas;
• Electronic Travel Authorisations such as ETA or ESTA;
• arrival and departure forms;
• health declarations;
• vaccination certificates;
• customs declarations;
• temporary-import documentation;
• compulsory local insurance;
• proof of travel insurance;
• proof of accommodation;
• onward or return tickets;
• parental consent documentation;
• birth certificates for minors;
• permits;
• and other destination or transit requirements.

Requirements can differ according to:

• nationality;
• passport held;
• country of residence;
• age;
• routing;
• transit points;
• length of stay;
• previous travel history;
• health status;
• and purpose of travel.

7.3 Our Assistance

Where reasonably possible, we will advise Clients about known requirements and provide documentation relating to services booked through us.

We may request passport information and other personal information necessary to assess travel requirements and operate the booking.

Our advice is provided in good faith based upon information reasonably available at the time.

7.4 Ultimate Authority Rests With Governments

Immigration, health, customs and border authorities are sovereign authorities.

Maliba Makasi Tourism OÜ cannot guarantee that any government, immigration officer, customs authority, health authority or airline will permit a traveller to enter, transit, depart or board, even where the traveller appears to comply with published requirements.

The final decision always rests with the competent authority.

A traveller who fails to obtain or present the required documentation may be:

• refused boarding;
• refused transit;
• refused entry;
• fined;
• detained;
• required to return;
• or otherwise prevented from following the itinerary.

Except where the problem results directly from incorrect information or documentation for which Maliba Makasi Tourism OÜ is legally responsible, resulting costs remain the responsibility of the traveller and should be covered where possible through appropriate insurance.

7.5 Travelling With Children

Travellers under 18 may be subject to additional documentation requirements.

Depending on destination and family circumstances, authorities may require:

• birth certificates;
• proof of parentage;
• parental consent;
• certified or notarised authorisation;
• custody documents;
• or other supporting documentation.

Parents and guardians remain responsible for confirming requirements applicable to the child.

PART 8 – HEALTH AND MEDICAL RESPONSIBILITIES

8.1 Medical Advice

We provide general travel-health guidance but do not provide medical advice. Travellers should consult an appropriately qualified doctor or travel-health clinic concerning their personal medical circumstances and destinations.

8.2 Malaria

Malaria occurs in many destinations in which we operate. Where relevant, travellers should obtain professional advice concerning prophylaxis and take practical precautions against mosquito bites.

8.3 Vaccinations

Some destinations require vaccination certificates, particularly relating to Yellow Fever and travel from or through affected countries.

Other vaccinations may be recommended depending upon destination and travel style.

It remains the traveller's responsibility to obtain appropriate medical advice and meet compulsory health requirements.

8.4 Pandemics, Epidemics and Health Emergencies

Health regulations may change rapidly during outbreaks, epidemics or pandemics. We will make reasonable efforts to inform and assist Clients.

They may include testing, vaccination, declarations, quarantine, isolation, insurance or other requirements.

Financial consequences arising from such circumstances are subject to applicable law and the Client's travel insurance.

PART 9 – TRAVEL INSURANCE

9.1 Travel Assistance Insurance Is Compulsory

Maliba Makasi Tourism OÜ requires every traveller to maintain valid and adequate travel assistance insurance throughout the journey.

The policy should provide appropriate cover for:

• emergency medical treatment;
• hospitalisation;
• emergency assistance;
• medical evacuation;
• repatriation;
• and, where appropriate, death or serious accident abroad.

Before departure, we request:

• insurer name;
• policy number;
• 24-hour emergency telephone number;
• person to contact in the event of need;
• and other information necessary to obtain assistance.

Where a traveller cannot demonstrate adequate assistance cover, we require the traveller to obtain appropriate cover before commencing travel. Where legally and operationally possible, we will facilitate access to an appropriately authorised insurance provider or intermediary.

9.2 Cancellation, Curtailment and Financial-Loss Insurance

Travel assistance insurance and cancellation insurance serve different purposes.

Cancellation, interruption and curtailment cover may protect against financial loss where a traveller is unable to start or complete a journey or incurs substantial additional expenses.

We strongly recommend insurance protecting against:

• cancellation;
• curtailment;
• travel interruption;
• airline disruption;
• missed connections;
• severe weather;
• extraordinary events;
• unused travel arrangements;
• additional accommodation;
• additional transportation;
• baggage loss or delay;
• and other significant financial travel risks.

9.3 The Company Is Not an Insurance Company

Maliba Makasi Tourism OÜ is a tour operator, not an insurer.

We accept the financial responsibilities placed upon us by mandatory law and accept responsibility for our own errors and contractual failures.

However, except where mandatory law places a specific financial obligation upon Maliba Makasi Tourism OÜ, the Client remains responsible for protecting themselves through appropriate insurance against financial losses and additional expenses arising from cancellation, curtailment, interruption, medical emergencies, airline disruption or unavoidable and extraordinary circumstances.

The Client accepts the financial consequences of choosing not to insure risks which could reasonably have been insured.

9.4 Local Medical Air Rescue

Where practical and available, particularly in parts of Africa, we may include or recommend membership of a local medical air-rescue scheme commonly referred to as a Flying Doctors service.

Such schemes normally provide emergency evacuation to an appropriate medical facility but do not replace comprehensive medical insurance.

Subsequent treatment, hospitalisation or international repatriation remains subject to the Client's own insurance arrangements.

PART 10 – CHANGES, EXTRAORDINARY CIRCUMSTANCES AND FORCE MAJEURE

10.1 Our Operational Approach

Travel takes place in the real world! Weather, road conditions, wildlife movements, technical problems, strikes, border decisions, political events, natural disasters and other circumstances may occasionally require an itinerary to be adjusted.

Our first objective is always operational: solve the problem, protect the traveller and preserve the overall travel experience.

10.2 Unavoidable and Extraordinary Circumstances

For the purposes of these Terms, unavoidable and extraordinary circumstances include situations beyond the reasonable control of the party invoking them and whose consequences could not reasonably have been avoided even if all reasonable measures had been taken.

Examples may include:

• natural disasters such as floods and fires;
• extreme weather;
• war or armed conflict;
• serious civil unrest;
• terrorism or serious security incidents;
• major epidemics or pandemics;
• government restrictions;
• border closures;
• widespread industrial action;
• airspace closures;
• or comparable extraordinary events.

10.3 Our Responsibilities

Where mandatory package-travel legislation gives the Client specific rights arising from unavoidable and extraordinary circumstances, those rights will be respected.

Where we are legally required to provide assistance, alternative arrangements, refunds, accommodation or other remedies, we will comply with those obligations.

10.4 Limits of the Company's Role

Compliance with mandatory legal obligations does not make Maliba Makasi Tourism OÜ an insurer against every financial consequence of an extraordinary event.

We are not responsible for losses, damages or additional expenses which applicable law does not place upon us and which arise solely from circumstances outside our reasonable control.

This is one of the principal reasons why comprehensive cancellation, curtailment, disruption and additional-expense insurance is strongly recommended.

We will nevertheless make reasonable efforts to assist the Client operationally and to recover refundable monies from Suppliers wherever possible.

PART 11 – CANCELLATION BY THE CLIENT

11.1 Standard Cancellation Conditions

Unless specific conditions have been agreed, cancellation charges are calculated against the confirmed travel price, excluding separately contracted scheduled airline tickets:

• From confirmation until 91 days before departure: 30%
• 90 to 61 days before departure: 50%
• 60 to 31 days before departure: 75%
• 30 days or less before departure / No-show: 100%

11.2 Basis of Cancellation Charges

These charges are intended to reflect the commercial consequences of cancellation, including:

• Supplier deposits;
• non-refundable commitments;
• reservation and administrative work already performed;
• contracted inventory;
• Supplier cancellation penalties;
• services secured exclusively for the Client;
• and the declining possibility of reselling reserved services as departure approaches.

Where required by applicable law, we will provide a reasonable explanation of how the applicable cancellation charge has been determined.

11.3 High-Season Conditions

Periods associated with Christmas, New Year, Easter, major events, migration seasons, peak safari periods or other exceptionally high-demand periods may involve stricter conditions.

Unless otherwise specified:

• From confirmation until 121 days before departure: 30%
• 120 to 91 days before departure: 50%
• 90 to 61 days before departure: 75%
• 60 days or less before departure / No-show: 100%

11.4 Special Supplier Conditions

Certain services may be subject to cancellation conditions stricter than our standard terms.

This is particularly common for:

• private villas;
• private aircraft;
• yachts;
• exclusive-use camps;
• special trains;
• event tickets;
• major events;
• expedition services;
• and high-demand accommodation.

Any such material condition will be communicated before confirmation.

Where appropriate, it will be specifically incorporated into and separately acknowledged in the Client's travel contract.

If we fail to communicate a more restrictive condition before confirmation, our standard conditions will normally apply instead, subject to mandatory law.

11.5 Cancellation Because of Extraordinary Circumstances

Nothing in our standard cancellation schedule removes any statutory right a Client may have to terminate a package without the normal termination fee where unavoidable and extraordinary circumstances meeting the legal requirements significantly affect performance of the package or transportation to the destination.

PART 12 – PROBLEMS DURING TRAVEL AND COMPLAINTS

12.1 Tell Us Immediately

This principle is fundamental to the way we operate:

Before travel, we can correct a problem.
During travel, we can correct or adjust a problem.
After travel, our ability to correct the experience has largely disappeared.

The Client must therefore notify us without undue delay of any problem, non-conformity, significant dissatisfaction or failure affecting services provided under the itinerary.

The Client should also inform the local Supplier where appropriate.

12.2 Travel Communication and WhatsApp

For many tailor-made travel projects, we establish a dedicated WhatsApp communication group approximately one week before travel.

Its purpose is to provide rapid communication between the Client, our operational team and, where appropriate, relevant local contacts.

Where such a group has been established, the Client is responsible for:

• ensuring the correct telephone number has been provided;
• joining or accessing the group;
• maintaining reasonable connectivity where available;
• checking operational messages;
• and notifying us promptly of problems.

We recognise that connectivity cannot be guaranteed everywhere. Where communication is temporarily unavailable, the Client should contact us at the earliest reasonable opportunity.

12.3 Our Right to Remedy a Problem

Where a service does not conform to the confirmed package, we must be given a reasonable opportunity to investigate and remedy the issue where this is possible.

The Client should not incur substantial replacement expenses without first contacting us unless immediate action is reasonably necessary because of an emergency or because communication with us is impossible.

12.4 Written Complaints After Travel

If a matter remains unresolved after travel, we ask the Client to provide a detailed written complaint preferably within 28 days after completion of the affected services.

This allows us to investigate while records and memories remain current.

Failure to submit a complaint within 28 days does not automatically extinguish any mandatory legal rights.

However, failure to notify a problem when it could reasonably have been remedied or its consequences reduced may be taken into account when assessing the matter, to the extent permitted by law.

PART 13 – HIGH-RISK AND OFF-LIMIT DESTINATIONS

13.1 Travel Against Official Advice

Some specialist, expedition or exploration Clients may request travel to regions subject to official government travel warnings. Our normal recommendation is not to travel to a destination where competent authorities advise against travel. Nevertheless, in exceptional circumstances and after careful assessment, we may agree to assist an informed Client who deliberately chooses to proceed.

13.2 High-Risk Destination Acknowledgment & Informed Consent

Before accepting such an arrangement, Maliba Makasi Tourism OÜ may require the Client to sign a separate High-Risk Destination Acknowledgment & Informed Consent.

That acknowledgment may address:

• applicable government travel warnings;
• security conditions;
• political instability;
• armed conflict;
• civil unrest;
• crime or kidnapping risks;
• restricted consular assistance;
• limited medical facilities;
• emergency evacuation limitations;
• border closures;
• transport disruption;
• communications limitations;
• possible itinerary changes;
• insurance exclusions;
• and other reasonably identifiable elevated risks.

13.3 Insurance in High-Risk Destinations

This point is particularly important.

Many travel-assistance and insurance policies exclude or restrict cover where the insured voluntarily travels to a destination against official government travel advice.

The Client is therefore responsible for obtaining written confirmation that their policy remains valid for the intended destination and activities.

If normal travel-assistance cover is invalid because of the destination selected by the Client, the Client accepts the substantial personal and financial consequences that may arise from that decision.

13.4 Our Responsibility Remains

A Client's informed decision to travel to a high-risk destination does not excuse Maliba Makasi Tourism OÜ from responsibility for its own negligence, errors or contractual obligations which cannot legally be excluded.

The purpose of the informed-consent procedure is instead to document the Client's deliberate acceptance of inherent and externally created risks which exist independently of our performance.

PART 14 – CHILDREN AND FAMILY TRAVEL

Children's prices vary greatly by destination and Supplier.

As a general indication:

• infants under two frequently travel free or at heavily reduced ground-service rates, although airline charges may apply;
• children under twelve often benefit from substantial accommodation or ground-service discounts;
• certain destinations or Suppliers extend discounts to teenagers;
• accommodation discounts frequently depend upon children sharing with one or two adults.

The exact child policy applicable to each booking will be reflected in the quotation.

Age restrictions may apply to certain wildlife activities, walking safaris, adventure activities, gorilla tracking and other specialist experiences.

PART 15 – CONDUCT, PARK RULES AND SAFETY

Clients must comply with:

• national park and reserve regulations;
• instructions of guides and rangers;
• aviation safety requirements;
• boating rules;
• property rules;
• local laws;
• and reasonable safety instructions issued by us or our Suppliers.

Wildlife areas are inherently wild environments.

Animals are unpredictable and cannot be treated as domesticated or controlled attractions.

A Client who deliberately disregards reasonable safety instructions may be excluded from an activity where necessary to protect themselves or others.

PART 16 – LIABILITY

16.1 Responsibility for Our Work

Maliba Makasi Tourism OÜ accepts responsibility for its own performance and for the responsibilities imposed upon it as package organiser by applicable mandatory law. Where we make an error, omit an agreed service or otherwise fail to perform an obligation for which we are legally responsible, we will deal with that responsibility openly and professionally.

16.2 Independent Suppliers

Many travel services are physically delivered by independent hotels, lodges, guides, transport operators, aviation companies, activity providers and other Suppliers.

Where such a service forms part of a package organised by us, our responsibility toward the Client remains subject to the applicable package-travel legislation.

Nothing prevents Maliba Makasi Tourism OÜ from exercising any right of recovery or recourse it may have against the Supplier actually responsible for the failure.

16.3 Events Outside Our Responsibility

Subject always to mandatory law, Maliba Makasi Tourism OÜ is not liable for loss or damage resulting solely from:

• the Client's own act or omission;
• the act or omission of an unrelated third party where legally recognised as such;
• inherent risks knowingly assumed by the traveller;
• failure to comply with entry, health or documentation requirements;
• or unavoidable and extraordinary circumstances.

Any statutory limitations applicable under international conventions or European transport legislation remain applicable.

PART 17 – DATA, COMMUNICATION AND PRIVACY

To plan and operate travel arrangements, we may need to process and share personal information including:

• names;
• passport details;
• contact information;
• dates of birth;
• dietary requirements;
• mobility requirements;
• relevant medical or health information voluntarily provided;
• insurance details;
• and other information necessary to provide the requested service.

Information will only be shared with Suppliers, authorities or service providers to the extent reasonably necessary to arrange and operate the trip or comply with legal requirements.

Our handling of personal information is additionally governed by our applicable Privacy Policy and European data-protection legislation.

PART 18 – GOVERNING LAW AND DISPUTES

These Terms and the contractual relationship with Maliba Makasi Tourism OÜ are governed by the laws of the Republic of Estonia.

This choice of law does not deprive a consumer of any mandatory protection which applicable European or national law gives them in their country of habitual residence where such protection cannot legally be excluded by agreement.

Disputes should first be raised directly with Maliba Makasi Tourism OÜ so that an amicable solution can be attempted. Where applicable, consumers may also have access to the relevant Estonian consumer-dispute resolution mechanisms.

Subject to any mandatory consumer jurisdiction rules, disputes falling within the jurisdiction of the Estonian courts will be dealt with by the competent court in Estonia, including Harju County Court where applicable.

PART 19 – FINAL PROVISIONS

19.1 Mandatory Law

Nothing in these Terms is intended to waive, restrict or exclude rights or obligations which cannot legally be waived, restricted or excluded. If a particular clause is found to be invalid or unenforceable, the remaining provisions remain in effect to the fullest extent permitted by law.

19.2 Amendments

Any individual contractual amendment requested by the Client must be agreed in writing. A departure from these Terms applying to one booking does not automatically modify the Terms for another booking.

19.3 Current Version

The applicable Terms & Conditions will be identified by their publication or effective date. Where these Terms are updated, previous versions may remain available for Clients whose contracts were concluded under an earlier version.

Maliba Makasi Tourism OÜ
Pärnu mnt 10
10148 Tallinn
Estonia

Registry Code: 14710366
VAT: EE102153758

Trading as:

Inspiration Africa | Inspiration Kilimanjaro | 360° Gondwana | eXplorAction Travel | Terra Africa Trails

Terms & conditions revised 01 May 2026

Previous Terms & Conditions

These terms and conditions apply to all travel related services provided by Maliba Makasi Tourism OÜ under its different trading brands including Inspiration Africa, eXplorAction, Inspiration Kilimanjaro, Terra Africa Trails and 360° Gondwana.

These terms outlined below were valid since 01 July 2022 and ending on the 30th April 2026 and since replaced by the ones preceeding.

 Maliba Makasi Tourism OÜ

Pärnu mnt 10 - 10148 Tallinn, Estonia

Trading under its own name and under any of the following brands:

• Inspiration Africa
• Inspiration Kilimanjaro
• 360° Gondwana
• eXplorAction Travel
• Terra Africa Trails

Part 1. Travel Reservation & Adjustments

Initial Confirmation of the Travel Reservation

Due to the nature of customized travel and its constant evolution, a written acceptance, by e-mail or any other written form, of our proposals by the client will be considered as a confirmation of the trip or any of its content. Such confirmation must clearly refer to either the general itinerary or any of the specific details of the offer and proposals received.

 

Changes and Adjustments to the Travel Reservation

Being the essence of custom travel, itineraries are often in constant evolution and subject to changes and adjustments, before and occasionally during the trip. Any such changes or adjustments will be considered confirmed if approved in writing between the client and Maliba Makasi Tourism OÜ.

 

Travel Reservation Contract

At the client's request, Maliba Makasi Tourism OÜ will be happy to draw up a formal contract based on the current terms and conditions. By default, our terms and conditions as specified on our website or in our proposals, will apply.

 

Alteration to Travel Reservations

Every effort is made to respect the routes reserved and advised to customers. However, if it becomes necessary to change the sequence of an itinerary or the choice of accommodation due to weather conditions or any other cause, the company reserves the right to do so. Where possible the alternatives offered will be at least of the same quality as originally offered.

 

Part 2. Payments & Prices

All Payments Are Considered as Confirmation 

Notwithstanding the written confirmation of the travel reservations, the payment of our invoices alone, is worth acceptance of the proposals of trips including the present terms and conditions of sale to which it relates. As such, and even in the absence of a written confirmation, the reservation of the trip will be considered effective upon receipt of the payment of the deposit to which it refers.

 

Payment of a Deposit

A deposit of at least 30% of the tour price is payable at the time of booking confirmation. A higher percentage of the deposit may be required in order to comply with specific, more demanding conditions from the suppliers of the services concerned. In any case these more stringent conditions will be specified in advance. They are usually associated with more exclusive, private or high season services.

 

Payment of the Balance of the Trip

The balance of the trip must be paid at least 45 days before the start of the trip. In the case of a reservation made less than 45 days prior to the provision of services, full payment will be expected upon confirmation and, in any case, before the start of the trip.

 

Payment for Additional Services

Offering the possibility of adjustments and additions of services during the trip, the payment of these by the client will be made immediately by credit card or bank transfer according to the agreed terms.

 

Methods of Payment

Maliba Makasi Tourism OÜ accepts payment by bank transfer in the agreed upon currency; these payments are possible in Euros, US Dollars, South African Rands and British Pounds. Any bank charges associated with the transfer of money are the responsibility of the client. We also accept payments by credit cards such as Visa, Mastercard and American Express, with the addition of fees associated with the use of these cards; these fees vary between 1.85% and 3.50% depending on the type of card used. Unless specifically mentioned, our quotations are always net of bank or credit card fees, which will be added and charged to the client separately.

 

Tour Prices

Our prices are calculated in good faith, errors and omissions apart. Prices are based on rates in effect at time of confirmation and are subject to change without notice. In the event of an increase in prices beyond our control, for example park entry fees, additional taxes, etc. - you will be notified accordingly.

 

Fuel Prices

In times of highly volatile fuel prices, the cost of the tour may need to be reviewed. This relates specifically to private air charters, air transfers, boat transfers and private boat charters, but could also apply to long distance road transfers. In this case, we will justify the difference in price of the actual fuel costs compared to those available at the time of the establishment of the quotation.

 

Exchange Rate

As our quotations generally involve significant purchases in foreign currencies, our quoted prices are subject to revision if the exchange rate fluctuates by more than 3.00% from the exchange rate at the time of quotation. If such a situation occurs, we will apply the actual average exchange rate obtained on all our payments made to secure and settle reservations. The exchange rate on which our quote is based will be specified clearly at the time of the price offer.

 

Children Discounts

Children under 2 years of age often travel free of charge or enjoy serious discounts, except for some flights. Children under 12 years of age usually receive a fair discount on certain services. Teenagers up to the age of 16 can still benefit from certain discounts in some countries and on a limited number of services. For accommodation, children's discounts are often granted provided they share a room with 1 or 2 adults.

 

Air Travel Departure Taxes in Africa

All international and domestic departures from African airports incur a departure tax. We recommend that you contact your ticket agent to verify that this is included in the price of your ticket. This is generally the case, with the exception of some places where airport departure tax is still paid locally; mostly in cash. This information will be provided for tickets and air transfers that Maliba Makasi Tourism oü has organized.

 

Part 3. Service Specificities

Accommodation

In general, we book rooms on the basis of two people sharing a double room. Single rooms are booked at an additional cost. Upon request, we strive to book triple rooms or family units if possible and/or available. Although our itineraries may be property specific, we reserve the right to book accommodation in other hotels, lodges or camps of an equivalent standard if the accommodation listed is not available.

 

Land Transportation

Transportation on a safari in Africa, and elsewhere in the world, is provided in a variety of vehicles ranging from sedans to 4x4 safari vehicles or microvans to large coaches. The choice of these vehicles is based on terrain reality, transport need and vehicle availability. Details are specified in the itinerary to the best of our knowledge. Our company generally employs the services of subcontractors for all transfers and transportation needs. While we take great care to select suppliers who adhere to excellent business ethics and provide adequate liability insurance coverage, we cannot be held responsible for any insurance shortcomings of these suppliers.

 

Air Charter Transportation

The reality of traveling to many of the destinations we offer, frequently involves the use of charter flights on specialized local airlines operating small aircraft. These flights may involve chartering a full aircraft or adhering to the concept of renting a "seat-in" aircraft. In the event of failure on the part of the provider of this type of flight, Maliba Makasi Tourism OÜ will take operational responsibility and will do everything possible to provide a practical, safe and realistic solution. If the customer were to refuse our solution and prefer another, the cost implications will be his responsibility.

 

Part 4. International Air Travel Services

These terms and conditions apply to the sale of airline tickets as a separate travel service.

Maliba Makasi Tourism OÜ will assist you with finding the best flight routes and tickets to match your travel package in cooperation with our flight agent. The offer of airline ticket prices to the customer is always based on the prices and availability at the time the offer is made. Both prices and availability are subject to change. The longer the time between the offer and the customer's booking or ticket purchase request, the more likely there may be changes in prices or availability. We recommend that if you receive a suitable offer, you inform us of your wishes as soon as possible.

The process of ticketing will be conducted directly between the customer and the flight agent, either through a bank transfer or credit card payment. Please note that flight tickets are not included as part of the Maliba Makasi Tourism OÜ travel package. As such, Maliba Makasi Tourism OÜ cannot be held liable for any potential failures by the airline(s) selected to fulfill their transport obligations.

We strongly recommend to sign a travel insurance agreement before purchasing flight tickets, which must also cover additional itinerary costs resulting from changes in flight schedule in case the airline decides to change flight times or cancel the flight. 

 

Book Your Own Air Travel Tickets

By preference, in the light of the above, Maliba Makasi Tourism OÜ encourages its customers to book their own airline tickets. We will obviously guide your selection and share our recommendations in terms of airlines, classes, routings and single-carriage contracts when booking connecting flights.

 

Booking of your Air Travel Tickets through our Preferred Partner

Maliba Makasi Tourism OÜ does not hold an IATA license. All air ticket reservations will either be outsourced to one of our preferred partner agencies holding an IATA license, or are to be booked directly on the airline's portal. While Maliba Makasi Tourism OÜ may assist in the process and deliver the service, we give preference for clients to deal directly with our preferred IATA air ticketing partners or online with the airline.

 

Air Tickets are Quoted for and Offered Separately

The client acknowledges that international air travel services do not form an integral part of any of our operated tours. These can be organized if requested but will always be sold separately.

 

Air Ticketing Sourcing of Facilitation Service fee

As the sourcing of the right flights scenario to match the itinerary which we operate on your behalf, requires both time and skills, Maliba Makasi Tourism OÜ may charge an air ticket facilitation fee ranging from 30€ to 100€ per person depending on the complexity of the flights. The client will be informed about the applicable fees in advance.

 

Part 5. Travel Documentation & Travel Rules

Passport & Travel Documentation

It is the customer's responsibility to ensure they have the correct travel documentation in a timely manner. Depending on your nationality, this will usually require a valid passport (valid for 6 months after the estimated return date) and may require an approved tourist visa. Some countries require a valid travel insurance policy. And others require an electronic travel authorisation (ESTA, ETA, etc.). At Maliba Makasi Tourism OÜ we will request copies of your passport information to assess the actual travel documentation required for your trip. We will also assist you in providing you with the needed documents for you to obtain your visas and other travel authorisations. It is also wise to keep a digital copy of essential documents and perhaps take a printed version with you as well.

For more comprehensive information on travel requirements we recommend consulting one of two sites maintained by the airline industry:

https://www.iatatravelcentre.com/passport-visa-health-travel-document-requirements.htm

https://www.traveldoc.aero/ 

 

Visa Requirements

While a new trend of visa waiver for international tourists is being implemented, most nationals will still require visas for most countries, especially when traveling to Africa. Rarely free, these visas cost between $25 and $100 per person and per entry. For countries that still require a visa, most have set up an online visa application portal, while others still rely on a visa on arrival. A limited number of countries offer both options. Our experience with online portals is that they are generally heavy on administration and range from mediocre to really bad. Some countries, more and more numerous moreover, have waived the visa requirement and welcome tourists for free. Also keep in mind that regional partnerships in some parts of the world have established cross-border visa for visitors such as the East African tourist visa offered by Kenya, Rwanda and Uganda or the UniVisa between Zambia and Zimbabwe. Please always inquire with us about the latest visa regulations. Remember that it is the traveler's responsibility to ensure that they have the correct travel documents and the required visa.

 

Traveling with Children

Some countries, in an effort to fight against the abduction of children, have more or less successfully set up control systems. These range from the need to present a birth certificate proving parentage and/or legal authorization to travel with the child in the absence of one of the parents.

 

Health Requirements

By far, the biggest health concern raised by travelers to Africa revolves around the issue of malaria. Please be sure to consult a travel clinic or your physician for appropriate medication. Usually, this prescription begins a few days before your arrival and continues for a few weeks after your return. Simply put, if you're not bitten, you can't get malaria. Using insect repellent as well as wearing long-sleeved shirts and long pants after dark will reduce the risk of being bitten.

Regarding vaccination, we recommend that our customers consult the nearest health center in their country for up-to-date information on what is required for the countries visited. Vaccination against yellow fever is only required for travel in some and a vaccination is valid for life these days; however, it should be noted that some countries will ask you for proof of vaccination when you come from an infected area while the country in question does not require anything. Your travel clinic or doctor can tell you about other recommended vaccines.

In terms of water supply, we recommend that you use bottled water for drinking purposes in all hotels and lodges, and not to drink water directly from the tap in tropical and equatorial countries . This does not apply to countries such as Botswana, Namibia, South Africa and Zimbabwe where tap water is perfectly safe to drink, unless otherwise instructed by your host.

 

Covid & Other Pandemics

The rules relating to travel in the context of the Covid crisis having demonstrated their random and evolving nature, it is important to remain attentive at all times to the exact requirements in the context of a declaration of a pandemic. If you should be affected by this type of situation during your trip, know that we will do our best to inform you and assist you until you return home. The related costs are the responsibility of the customer. It is also the responsibility of the traveler to obtain appropriate travel insurance that provides sufficient assistance, including protection in the event of a declared pandemic.

 

Rules While on Safari

Clients are advised to observe rules and regulation of the various national parks, game reserves, and waterways for their own safety. When on safari, remember that you are in a wild environment that comes with its own realities; follow the guidance of your hosts, guides and rangers to avoid any incident.

 

Off-limit Countries

One of the peculiarities of tailor-made trips is that some customers ask us to organize trips to countries that appear on the list of countries or regions that are not recommended unless there is an imperative reason or even formally not recommended. Although we recommending you not to travel to any such destination, Maliba Makasi Tourism OÜ can help organize such a trip subject to the signature of a full release of liability by the client.

 

Part 6. Travel Cancellation

General Cancellation Conditions

In the event of a cancellation, the following charges will apply by default to all bookings made and confirmed. The number of days is always calculated in relation to the start date of the trip and the percentages in relation to the estimated cost of the trip as confirmed on the date of cancellation, excluding however the costs relating to any plane tickets.

• From the date of confirmation till up to 91 days before departure, 30% of the total
• Between 90 and 61 days before departure, 50% of the total cost
• Between 60 and 31 days before departure, 75% of the total cost
• Within the last 30 days before departure or in the event of a no show, 100% of the cost

High Season Cancellation Conditions

Certain periods of the year, often associated with holiday periods or the holding of a major event, are subject to more severe cancellation conditions which translate in practice into the following manner:

• From the date of confirmation till up to 121 days before departure, 30% of the total
• Between 120 and 91 days before departure, 50% of the total cost
• Between 90 and 61 days before departure, 75% of the total cost
• Within the last 60 days before departure or in the event of a no show, 100% of the cost

 

Specific Cancellation Costs

Certain services, mainly when very exclusive, completely private or during high season, may be subject to higher cancellation fees. Maliba Makasi Tourism OÜ will always clearly specify these special conditions. This will also affect our deposit requirement to match the cost of cancellation. Failing to inform the client timely, our standard cancellation terms will apply by default.

 

Cancellation Costs on International Air Tickets

Airline ticket cancellation charges are beyond our control and dictated by the issuing airline's contract of carriage. Unless tickets are booked directly by the customer, at the time of booking, prior to ticket issuance, Maliba Makasi Tourism OÜ will confirm the exact cancellation and change rules applicable to the selected flight itinerary. With respect to airline ticketing, the airline's terms and conditions associated with the issuance of tickets supersede ours..

 

Part 7. Travel Insurance

Customer Information Acknowledgment

The customer acknowledges having been informed about the options and obligations in terms of travel insurance by Maliba Makasi Tourism OÜ and takes responsibility for securing the right cover against the risks associated with the trip such as the need for physical, moral or medical assistance, coverage of the risk associated with baggage loss or damage, and those related to the cancellation or attrition costs for the trip. It is equally important to check that your health and life insurance will cover you for the duration of your travels. The health insurance policy will need to cover the unlikely event that you need emergency evacuation or repatriation. As a tour operator, we can in no way take responsibility for costs related to insufficient cover or the absence of insurance cover.

 

Travel Assistance Insurance

At Maliba Makasi Tourism OÜ, we require all our clients to have subscribed to a valid travel assistance insurance providing sufficient life and health cover in the event of an emergency; proof with relevant policy and phone numbers must be given to us prior to travel. Such insurance may also include a specific cover for delayed, lost or damaged luggage. In the absence of any such insurance, Maliba Makasi Tourism OÜ reserves the right to subscribe a travel assistance insurance policy through our intermediary to the benefit of the travelers booked for the purpose of their trip.

 

Flying Doctors - Medical Air Rescue Service in Africa

Where available in certain parts of Africa, Maliba Makasi Tourism OÜ will automatically subscribe its clients to a local medical air rescue service commonly known as “flying doctors”. This service is available in East Africa. In the unlikely event of any eventuality that requires emergency attention, a rescue aircraft would evacuate you to the closest major health facility for stabilization. From here, your own health insurance would take over.

 

Travel Cancellation or Curtailment Insurance

The cancellation and interruption section of a travel insurance policy offers coverage if you have to cancel your vacation before leaving, or interrupt your vacation while you are absent for various reasons which are specified in the wording of the policy and generally include: your illness, the disease of a loved one, the travel ban due to a pandemic, etc. Although most insurance policies cover only a limited number of reasons, some can be upgraded to the most complete formula and be insured to include "for any reason". Given the reality of air travel services, we recommend that you make sure that you are also covered if the airline does not fulfill its transport obligations. When selecting an insurance policy, we also invite you to take into account any applicable excess as well as the reimbursement ceiling to comply with the cost of your trip.

If travel assistance insurance is undeniably essential, the choice of covering yourself against financial loss in the event of cancellation remains personal. According to your own assessment of the risk of losing the sums spent for the organization of your trip, you have the possibility and the freedom to insure yourself against the risks of forced cancellation or attrition of your trip. Under no pretext Maliba Makasi Tourism OÜ can replace an insurance company to cover the costs incurred in the event of cancellation for whatever reason!

 

Acknowledgment of Being Informed About Travel Insurance

As part of our present terms and conditions, the client acknowledges that this was discussed and options were offered. The client takes responsibility for being insured against cancellation or not. Maliba Makasi Tourism OÜ can’t be held responsible.

 

Part 8. Some More General Terms

Complaints

Should a problem occur during your journey organized by us, please advise both ourselves and the supplier of the service in question immediately as most problems are resolved most easily on the spot. Should you remain dissatisfied, please write to us setting out the complaint in detail within 14 days of the end of our services under these contractual terms and conditions. We cannot accept responsibility for any complaints which are not notified entirely in accordance with this clause.

 

Applicable Court

The legal relations between the customer and Maliba Makasi Travel OÜ are governed by the laws of the Republic of Estonia, and any court disputes fall under the jurisdiction of Harju County Court.

 

Liability & Force Majeure

Maliba Makasi Tourism OÜ operates according to the conditions set out in the Tourism Act, the Law of Obligations, and other laws and regulations of the Republic of Estonia. As a tour operator, Maliba Makasi Tourism OÜ is responsible for ensuring that the trip corresponds to the description and promises given to the customer. Maliba Makasi Tourism OÜ is not responsible for damage caused by force majeure (including, but not limited to, natural disasters, war, political incidents, strikes, etc.), or due to weather conditions that deviate from the average for the year. Maliba Makasi Tourism OÜ and its agents accept no responsibility for personal injury, accident, illness, death, delays, theft, loss or damage to baggage or any other personal properties or alteration or cancellation of itinerary due to force majeure. 

 

Contract Amendment

The simple confirmation and booking of a tour submitted through digital means of communication such as email validates the client's adherence to our terms and conditions as set above. Should the client wish any clause to be amended in any way this must be discussed in writing prior to any confirmation. Failing which the above terms and conditions will apply in full.

Done in Tallinn, Estonia, on the 5th May 2024